Chopsticker

Robert Barlow-Busch’s thoughts about user experience and product design, all rolled up into one reasonably tidy and occasionally tasty blog.

iPhone survives underwater plunge into pit of doom!

Just had to share this terrific story from Trevor Mann, a colleague of mine at Primal Fusion. Trevor, flaunting the stereotypical image of an IT systems specialist (especially here in the home of Blackberry), is pretty fond of Apple’s iPhone. The other day, he had reason to feel an even fonder affection. But it was an emotional roller coaster. Here’s the story in Trevor’s words.

Two days ago I found out just how tough my iPhone actually is.

This iPhone had already survived multiple drops to the floor, including a dramatic 4-foot fall onto concrete and numerous incidents while being handled by my 2 -year-old kid. Never has the screen scratched. It’s developed only cosmetic scratches on the back and sides. So I’ve become accustomed to these everyday abuses to my phone — but nothing prepared me for this experience.

My story begins two nights ago in my basement, during a serious winter thaw. As a good home owner, I was checking my sump pump to make sure it was functioning properly, because the local weather forecast was calling for massive amounts of rain. Severe basement flooding is common in these winter scenarios. So I did my thing: I lubricated the float rod to ease its range of motion; I inspected the electrical and plumbing connections; and I made sure the water in the pit looked clear. Everything looked good so I decided to go back upstairs.

I turned around quickly because one of my kids was yelling my name — and suddenly heard an alarming “splash!”and “ka-plunk!”.

At first I thought, “Oh shoot, I dropped the WD-40 inside the sump pit full of water.” I turned back around to fish out the spray can… and to my horror (and I mean horror!) observed my iPhone shining back at me from under two feet of water. Yeah, that’s right: it was still turned ON, with a lit-up screen. I guess when it fell out of my case, it hit a button and activated the screen.

“@?%$##!!” I gasped, then snatched it out of the water ASAP.

“@?%$##!!” I exclaimed again as water kept draining from the phone. “There goes three hundred bucks and a 3-year contract!!!”, I miserably thought.

“@?%$##!!” I concluded (but to myself of course, as my children were somewhere nearby).

I powered off the iPhone right away and shook it for a good five minutes trying to drain all the water from its casing. I placed it under a lamp for three hours — then let it sit overnight. The next morning, I steeled myself and tried to power it back up again. And to my amazement, IT WORKED! Phone, speakers, GPS, wireless, headphones, battery charging… EVERYTHING! This puppy was sitting under two feet of water, still turned ON, but came through without a hitch. It’s still working fine, two days later.

In fact, as I type this e-mail, I’m listening to music on it.

Microsoft Surface makes its first visit to Waterloo tomorrow

If you haven’t already heard about tomorrow’s Innovation in Action event, be sure to check it out. The Waterloo UX Group (aka IxDA Waterloo and the Communitech UX P2P) is kicking off our new season with an event co-sponsored with the Infusion Angels. And it’s going to be great.

Jensen Harris from Microsoft will be sharing stories about the redesign of Office, describing in particular how they conceived of the new Ribbon interface element. I recently saw Jensen deliver this talk at UX Week in San Francisco and quite enjoyed it.

But the real draw tomorrow is likely to be… well, a table.

This ain’t a run-of-the-mill kitchen-table piece of furniture, of course. Microsoft Surface is a very cool multi-touch device, which I admired last year in a previous post.

To get your hands on a Surface tomorrow, follow the RSVP instructions described at the UX Group’s blog.

Workshop: Improving website usability for arts organizations

Looking forward to May 9-10 this year, where I’ll be conducting a 2.5-hour workshop at the Technology in the Arts Conference in Waterloo. Here’s the session description:

For a growing number of arts organizations, the web has become a key communications channel — not just for sharing information, but for cultivating relationships with visitors. To what degree does your website deliver on its full potential? Does its visual and architectural design help or hinder visitors? What does it currently do well, and what specifically could improve? In this interactive workshop, you’ll learn how usability testing can help to answer these questions.

Through a series of hands-on exercises with live websites, we’ll practice planning, conducting, and acting upon the results of a usability test. As a group, we’ll discuss options for how to proceed with a limited budget and some tips for testing with younger audiences. You’ll also learn several simple exercises for uncovering potentially hidden insights, such as people’s emotional reactions to your organization. Becoming proficient at these methods takes practice, but by the end of this workshop you’ll have the skills necessary to begin conducting them on your own website.

Planning to attend the workshop? Drop me a line with questions, requests, or suggestions.

Job: User Experience Designer in Waterloo, Ontario at Primal Fusion

I’m excited to announce this opportunity to work with me at Primal Fusion! Although we’re still in stealth mode, the time nears when we’ll throw off the covers to unveil our first product. In this role, you’ll make important contributions to that product — and to those which follow.

We’ve assembled a team of talented people who are a lot of fun to work with. Our new office is pretty nice too and in a great location, at the corner of King and University in Waterloo. Almost everything you’d need is next door or across the road: banks, restaurants, a pharmacy, Starbuck’s. If you’re so inclined, we’re even upstairs from a head shop

Read on for a description of the job, then contact me if you’d like to learn more.

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You may not know it, but you want my job.

And guess what… I’m fine with that! According to Fast Company this month, interaction designer is one of the “Ten Jobs You Didn’t Know You Wanted“. And we’re in fine company, sharing the list with brewmaster, flavorist, and roller coaster engineer. (Piece of family legend: a distant cousin of mine worked on satellites until one was famously lost in space; he then switched careers to become a design engineer for the Space Mountain roller coaster in Disney World.)

Fast Company describes the allure of interaction design:

Interaction designers work at all stages of product development to design innovative and user-friendly products. In addition to wearing the traditional hat of a designer, they work with executives to define goals for products and systems in development. They also investigate how people actually engage with new products and systems…. [and] enjoy the opportunity “to learn about every walk of life and industry imaginable….”

Suffice to say it’s the sort of job that won’t bore you easily. I’ve had the chance to learn about proteomics, machine vision, embedded operating systems, electricity markets, commercial facilities management, international shipping, computer networks, consumer telephony, radiology, and a host of other domains

Yep, this job rocks.

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